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Shipping & Returns

Shipping & Returns

Thank you for shopping at indiegirlbeauty.com, we appreciate your business. The shipping, return and exchange policy described below applies only to online purchases made through our website.

 

Shopping
Buy safely and securely by adding the products of your choice to the shopping cart. When you are ready to submit your order, simply go to checkout and fill out the payment information to complete your order.

 

Payment

We currently accept Visa, Mastercard, AMEX, and Paypal.

 

Order Processing

Please allow 2 full business days for your order to be processed and shipped.

indiegirl is closed on weekends and major holidays. Orders received on Friday, Saturday and Sunday will be processed on the following Monday and shipped out by the following Wednesday. All orders are shipped via USPS unless specified. Please allow 5-7 business days for all online shipping.

 

International Shipping

We ship to lots of places around the world. Please note that there are a few restricted products. For more information on where we ship, please see our FAQ.

Our fabulous products are well-traveled and we will ship almost everywhere in the world. Shipping rates vary based on weight and distance; estimated cost will be calculated once order has been received via e-mail sales@indiegirlbeauty.com or by phone +00 1 (909) 548-2787. However,  International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. indiegirl does not collect duties and taxes, and we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information. 

 

Duties & Taxes

Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee.

 

Returns

We appreciate your business and we stand behind the quality of our products. We will happily replace products damaged during shipping if you contact us within 15 days of delivery. As a result of safety and cleanliness standards we are unable to offer any refunds, returns or exchanges for any other reasons. We’re pretty sure you will thoroughly enjoy our products anyway. Download and fill out the Merchandise Return form from the link below. Please submit the Merchandise Return form along with the damaged items and a copy of your original invoice. Please allow 2-3 weeks from the return shipped date for your account to be credited. Shipping and handling charges are not refundable.

 

Merchandise Return Formclick here.

 

Mail package to:   

Miss Independent | indiegirl
Attn: Online Returns
13502 Vintage Place
Chino, CA 91710

 

 

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